Document and Record Control
Document and Record Control Any organization must have a way for organizing and controlling its Documented Information. This is called Document Control, or Record Control. When we speak of documented information, we mean any information important enough to be controlled and maintained by the organization in some documented form. Most commonly, documented information is just…
Customer Complaints
Customer Complaints A solid customer complaint program can aid a business in its efforts to improve quality of services and products for consumers. Even the most well-intentioned business will occasionally receive complaints from customers or consumers, so having a plan in place to handle those complaints is beneficial to your facility’s processes. In this training…
Understanding Section 9.1
Monitoring, Measurement, Analysis and Evaluation This is an educational article on Section 9.1 of ISO 9001, entitled “Monitoring, Measurement, Analysis and Evaluation”. The purpose of this article is to give you an understanding of what Section 9.1 requires. This article is directed towards: Those responsible for compliance to section 9.1. Those responsible for MMAE activities.…
Understanding Section 8.2
Requirements for products and services This is an educational article on Section 8.2 of ISO 9001, entitled “Requirements for products and services”. The purpose of this article is to give you an understanding of what Section 8.2 requires. This article is directed towards: Related videos that may interest you include the following: Section 8.2 is…
Understanding Section 7.4
Communication This is an educational article on Section 7.4 of ISO 9001, entitled “Communications”. The purpose of this article is to give you an understanding of what Section 7.4 requires. This article is directed towards: Section 7.4 is entitled “Communications” and it requires you to determine Internal and External communication requirements that are relevant to…
Understanding Section 7.3
Awareness This is an educational article on Section 7.3 of ISO 9001, entitled “Awareness”. The purpose of this article is to give you an understanding of what Section 7.3 requires. This article is directed towards: Those responsible for compliance to section 7.3. Those responsible for raising awareness of ISO 9001. Others interested in understanding section…
Understanding Section 7.2
Competence This is an educational article on Section 7.2 of ISO 9001, entitled “Competence.” The purpose of this article is to give you an understanding of what Section 7.2 requires. This article is directed towards: Those responsible for compliance to section 7.2. Those responsible for ensuring competence generally. Others interested in understanding section 7.2. Section…
Understanding Section 7.1
Resources This is an educational article on Section 7.1 of ISO 9001, entitled “Resources.” This section addresses resource planning. The purpose of this article is to give you a basic understanding of what section 7.1 requires. This article is directed towards: Those responsible for compliance to section 7.1. Those responsible for resource planning activities generally.…
Understanding Section 6.3
Planning of changes Hi, my name is Jared Clark. I am an ISO consultant with the Evata Consulting Group. This is an educational video on Section 6.3 of ISO 9001 “Planning of changes.” The purpose of this video is to give you an understanding of what Section 6.3 requires. This video is directed towards: Those…
Understanding Section 6.1
Actions to address risks and opportunities This is an educational article on Section 6.1 of ISO 9001. Section 6.1 is the last of what I call “the Strategic Planning sections,” which also includes sections 4.1 and 4.2. This article covers only section 6.1 – “Actions to address risks and opportunities.” The purpose of this article…
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